Our order cut-off time for same day dispatching is 13:00 Monday to Friday.
We charge a fixed shipping cost for All UK and international orders.
UK shipping charges:
Standard – £2.75 +vat (3-5 working days) Free when you spend over £30
Express – £4.75 +vat (1-2 working days) Free when you spend over £60
UK includes all the regions in the United Kingdom including the islands. But note that Republic of Ireland does not come under UK.
European shipping charges:
Europe – £10.99 flat rate (3-15 days) Spend over £100 and get it delivered free!!!
Europe includes every recognised European country. Please note that European shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.
In the unlikely event that you do not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.
Please note that you will be responsible for All Taxes and Customs related costs in the destination country.
We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import and we won’t be responsible for products rejected or confiscated by your local customs.
For any queries regarding delivery or tracking, please contact email@example.com.